truk123 Account & Payment FAQ

We require two documents to verify your account. First, a valid government-issued ID: KTP (Indonesian national ID), passport, or driving licence. Second, proof of address dated within the last three months: utility bill, bank statement, or rental agreement showing your name and current address. We accept digital scans or photographs of both documents, not originals. Upload them via your account settings under Verification. Processing typically takes 1–2 business days. We do not charge a verification fee. Once approved, you can deposit and withdraw immediately.

On the login page, click "Forgot password?" and enter your registered email address. We send a password-reset link to that email. Click the link (it expires after 24 hours) and create a new password. If you do not see the email, check your spam folder or wait a few minutes—sometimes delivery is delayed. If the link has expired, submit the form again to request a fresh one. If you cannot access your registered email, contact our support team via the Help Centre with your username and proof of identity; we can help you recover access.

To register, you need a username (4–16 characters, alphanumeric), email address, password (minimum 8 characters), mobile number, and your full name. Accept our Terms and Conditions to proceed. Your account is created immediately and you can explore markets and rules straight away. To deposit or withdraw, you must complete KYC verification (see above). If you already have an account, log in instead—do not create a duplicate account, as we may suspend it during verification.

Deposit minimums and maximums vary by payment method. E-wallet options (DANA, e-wallet, mobile banking, local payment) typically allow deposits from our welcome offer to our welcome offer per transaction. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) support the same range. online payment and e-wallet follow similar limits. Check the Deposit section of your account for the exact range for your chosen method—limits may vary by region and account status. We do not charge deposit fees; your bank or wallet provider may impose a small transfer cost. Most deposits settle within minutes.

We support eight payment methods across Indonesia. For e-wallets: mobile banking, local payment, online payment, and e-wallet settle instantly if you have a balance in those apps. For bank accounts: mobile banking, local payment, online payment, and e-wallet virtual accounts link directly to your bank without a separate app. We also accept mobile banking (interbank QR code) and local payment (multi-partner fintech network). All methods appear in your Deposit section. Choose the one most convenient for your banking setup. Withdrawals return to the original payment method used for your deposit.

Withdrawal requests are reviewed within one business day. Once approved, funds transfer to your original payment method immediately (for e-wallets) or within one business day (for bank accounts). During public holidays such as Idul Fitri or Idul Adha, processing may take longer due to bank closures. We do not charge withdrawal fees. If your withdrawal is delayed beyond one business day, contact our support team via the Help Centre with your transaction ID and we will investigate. Withdrawals require a verified account and are subject to settlement of any unsettled positions.

Promotion codes are entered during account registration or in your account settings under Promotions. If you have a valid code, paste it into the Promo Code field before making a deposit. The system confirms whether the code is valid and eligible for your account. Some promotions are account-specific or time-limited—check the promotion details for restrictions. If a code does not work, verify the spelling and expiry date, or contact support if you believe the code is valid. We do not offer refunds for expired or ineligible codes.

Before placing any stakes, read our market rules for the category you plan to use. For football betting, understand that Liga 1 and Champions League matches settle on the final whistle score at subject to verification plus injury time; goals in extra time do not count unless the market specifically says so. For live-dealer tables, learn that blackjack hits on 16 and stands on 17 (dealer rules); roulette settles on the ball landing in a numbered pocket; baccarat follows standard casino rules. For arcade games, understand that outcomes are randomised and certified by independent auditors—no strategy guarantees a result. Read our Help Centre for detailed market rules before your first stake.

Football matches settle on the final score at the end of subject to verification plus injury time, as announced by the referee. We follow official match data from Liga 1, Piala AFF, and international tournaments. Extra time and penalty shootouts do not affect settled positions unless the market specifically covers them (e.g. "Match Winner including Extra Time"). If a match is abandoned or postponed, unsettled stakes are cancelled and credit returned to your account. Disputed settlements are investigated using official league records; contact support with your stake ID if you believe a settlement is incorrect.

Live-dealer tables stream real dealers in a studio dealing real cards or spinning a real wheel. You watch via video and place stakes through your account interface. Blackjack, roulette, baccarat, and Dragon Tiger are available. Stakes are placed before the dealer deals or the wheel spins, and outcomes settle immediately. All games use certified dealers and equipment. Disputes (such as unclear card values or wheel results) are resolved by reviewing the video recording. If you experience a connection drop during a session, your open stakes are held and settle normally once connection resumes.

We collect your name, email, mobile number, ID, and address for account verification and regulatory compliance. Payment information (account numbers, card details) is processed by our payment partners and not stored on our servers. Your balance and transaction history are encrypted and protected by industry-standard security practices. We do not sell or share your data with third parties except as required by law or to prevent fraud. Read our Privacy Policy for complete details on data retention, access rights, and how you can request or delete your information.

Visit our Help Centresearch for your issue, and if you cannot find an answer, click the contact form at the bottom of the page. Fill in your username, email, subject, and a detailed description of your problem. Include relevant transaction IDs or dates so we can investigate quickly. Submit the form and you will receive a confirmation email. Our team reviews submissions during standard business hours and aims to respond within one business day for urgent matters (account locks, login failures, payment disputes) and 2–3 business days for general enquiries. Do not share your password or sensitive data in support messages.

Our services are available only where local law permits online wagering. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their own location permits access to truk123 before opening an account. If you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia and are uncertain whether your jurisdiction allows access, consult your local authority or contact our support team via the Help Centre for region-specific guidance. We may suspend accounts in jurisdictions where gaming becomes prohibited without notice.