truk123 Platform Privacy Notice

This page describes what we collect when you use truk123 and how we keep that data protected. We at truk123 handle your personal information—email, phone number, payment details, and identity documents—according to strict safeguards. We do not sell your data to third parties. We use it only to operate your account, process withdrawals, detect fraud, and comply with applicable law.

Our privacy commitment is straightforward: we collect only what we need to run the platform safely, we store it securely, and we share it only with payment processors and compliance partners who are bound by confidentiality. This notice explains each type of data we collect, why we collect it, and how long we keep it.

When you open an account on truk123, you agree to these privacy practices. Our services are available only where local law permits.

What We Collect on truk123

We collect different types of information depending on how you use truk123. Your account data includes your name, date of birth, email address, and phone number. These are required to open an account and allow us to contact you about account issues, withdrawals, or security alerts.

When you deposit funds, we collect payment method information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we see your transaction but do not store your wallet login credentials. If you use a mobile banking or local payment virtual account, we record the transfer details. This information is held by our payment processor, not directly by truk123, but we can access it to reconcile your deposits.

For account verification, we collect copies of your national ID (KTP, passport, or driving licence) and proof of address (utility bill or bank statement). We keep these documents for the life of your account and up to three years after closure, in case of dispute or compliance inquiry. We do not share these images with anyone except our compliance team and legal partners if required by law.

Account activity

We log every stake, withdrawal, deposit, and balance change. This log is permanent and helps us investigate disputes or detect unusual activity.

Device and location

We record your IP address, device type, and browser details when you log in. This helps us spot unauthorised access and fraud.

Cookies and tracking

We use session cookies to keep you logged in. We do not use persistent tracking or third-party advertising cookies.

How We Use Your Data

We at truk123 use your personal information to operate your account and process transactions. When you request a withdrawal, we send your verified payment method details to our payment processor—online payment, e-wallet, mobile banking, or local payment—so they can transfer funds. We do not pass your ID documents to payment processors; we keep those secure internally.

We use your account activity logs to detect fraud. If we notice unusual patterns—for example, multiple failed login attempts from different countries, or a sudden large withdrawal—we may pause the transaction and ask you to verify your identity. This is a security measure that protects your account.

We may contact you via email or SMS about account security, policy changes, or withdrawal issues. We do not send marketing messages or promotional offers. If you receive unsolicited promotional contact claiming to be from truk123, it is not from us.

Third Parties and Data Sharing

We share minimal information with third parties. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to process deposits and withdrawals. These companies are bound by confidentiality agreements.

We may share account data with law enforcement or compliance authorities if required by law in the jurisdiction where we operate. If you are based in Jakarta, Surabaya, Bandung, or Medan, you should be aware that local authorities may request account information during investigations. We comply with legal requests but do not voluntarily share user data with government agencies.

We do not sell, rent, or trade your personal information. We do not use your data for marketing purposes. We do not share account activity details with affiliate partners or advertising networks.

Your Rights and Data Retention

You have the right to request access to your personal data. Contact our Help Center and we will provide a copy of all information we hold about your account. You can also request corrections if you believe any data is inaccurate.

You may request deletion of your account and associated personal data. Once your account is closed and any outstanding positions are settled, we retain your transaction history and verification documents for three years (required for compliance and dispute resolution). After three years, we securely delete your personal information. However, we retain anonymised activity logs indefinitely for platform analysis.

We keep your data as long as your account is active. If your account closes due to inactivity (typically 12 months with no login), we retain your data for an additional three years. We do not automatically delete accounts or data; you must request closure explicitly via Help Center.

• Identity documents: Kept for the life of your account plus three years after closure.
• Transaction history: Kept indefinitely for dispute resolution and compliance audit.
• Payment method details: Kept only as long as your account is active; deleted upon closure.
• Cookies and session data: Automatically cleared when you log out.

Security and Encryption

We at truk123 encrypt all data in transit using TLS (Transport Layer Security). When you log in or deposit funds, your connection is encrypted. We do not store passwords in plain text; we hash them using industry-standard algorithms. Even our staff cannot see your password.

Our servers use firewalls, intrusion detection, and regular security audits. We do not guarantee that our systems are impenetrable—no platform is—but we implement standard safeguards. If you believe your account has been compromised, change your password immediately and contact our Help Center

Cookies and Tracking

We use session cookies to maintain your login state. These cookies expire when you close your browser. We do not use persistent cookies to track you across different sites or sessions. We do not partner with advertising networks or analytics providers that track you for marketing purposes.

Our platform may use standard server logs to record your IP address and access patterns. This helps us identify technical issues and detect abuse. We do not use this data for profiling or targeted advertising.

Contact and Disputes

If you have questions about our privacy practices, contact our Help CenterIf you believe we have misused your data, you may lodge a formal complaint. We aim to respond to privacy inquiries within 5–7 business days.

This privacy notice may be updated at any time. We notify users of material changes via email. Your continued use of truk123 after an update constitutes acceptance of the new privacy terms.

We at truk123 prioritise your privacy and security. The data you share with us is protected with the same care we would want for our own information.